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Quality Lines

STANDARDS OF CARE
Professionals are sometimes unaware of patients’ perceptions of their practices. A survey was conducted in five short stay hospitals in France. Twenty standards of care dealing with patient information were assessed by patients and health professionals, who rated statements regarding patient care by expressing agreement or disagreement. Overall, patients’ and professionals’ views on what was best or worst were similar, but some differences in the perception of care were also observed. For example, the common wisdom among many practitioners is that pain management is inadequate and requires more concern. However, patients were far more satisfied with this care than the professionals. Everyone agreed that consent was requested before surgery and that visitors were asked to leave the room before an examination, but patients felt that more attention should be paid to non-technical aspects of care, to information after discharge, and to help with psychosocial problems if high quality health care . . . [Full text of this article]

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Will changes in primary care improve health outcomes? Modelling the impact of financial incentives introduced to improve quality of care in the UK

P McElduff, G Lyratzopoulos, R Edwards, R F Heller, P Shekelle, and M Roland
Qual. Saf. Health Care 2004 13: 191-197. [Abstract] [Full Text] [PDF]