Quality Lines
| The first 150 words of the full text of this article appear below. |
This issue introduces a series of interviews with health system leaders. Our aim for this series is to provide a perspective that looks beyond the data to explore issues of leadership and organizational culture that contribute to higher quality and safety. In this issue, Dr Jim Reinertsen interviews Gary Kaplan, CEO of Virginia Mason Medical Centre. This conversation provides a sense of the vision and organizational change that has made Virginia Mason a leader in the implementation of Lean Production strategies for improving care processes, making care safer, improving flow, and eliminating waste.
See p 156
The 5-year anniversary of publication of the Institute of Medicine report, To Err is Human: Building a Safer Health System, has come and gone. Yet there is debate whether its contribution to safer patient care has been measurable. This report provides evidence that subsequent to the IOM report there has been significant increases
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