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Interview with Gary Kaplan

Correspondence to:
J L Reinertsen
Leader of the Reinertsen Group in the US and Senior Fellow, Institute for Healthcare Improvement, Cambridge, MA, USA; jim@reinertsengroup.com 9 April 2006

Keywords: Gary Kaplan; interview; change management

The first 150 words of the full text of this article appear below.

Gary Kaplan became Chairman and CEO of Virginia Mason Medical Center (VMMC) in February 2000, which he describes as a "challenging time for the organization". Finances were rocky, and physicians and staff were uneasy about the organization’s future. Six years later VMMC is financially stable, on the cutting edge of clinical innovation, and is often cited as a national leader in quality and safety (see table 1 for a snapshot of results).

GK: I think I’m most proud of the work of our teams every day to execute our strategic plan. That plan is all about putting the patient first and quality is the cornerstone of our entire strategic plan, not just one part of the . . . [Full text of this article]

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