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Quality and Safety in Health Care 2008;17:150-152; doi:10.1136/qshc.2007.025692
Copyright © 2008 by the BMJ Publishing Group Ltd.
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HEROES AND MARTYRS

Kaoru Ishikawa: from fishbones to world peace

M Best, D Neuhauser

Lake Erie College of Osteopathic Medicine—Bradenton, Bradenton, Florida, USA

Correspondence to:
M Best, Lake Erie College of Osteopathic Medicine—Bradenton, Bradenton, FL 34211, USA; markbest20@hotmail.com

Accepted 18 November 2007

The first 150 words of the full text of this article appear below.

In management, the first concern of the company is the happiness of the people connected with it. If people do not feel happy and cannot be made happy, that company does not deserve to exist. (Kaoru Ishikawa1)

Today, Kaoru Ishikawa is best known for his diagram which looks like the bones of a fish. His diagram is a practical widely used tool for a group to organise its understanding of the causes of variation in the outcome of their work. He was an unassuming man who saw a link between workplace quality and prosperity. High-quality products would sell, and their makers would prosper. If work was thus made a joyful and human experience, such prosperity and joy would lead to world peace.

Some might find this vision grandiose, but Ishikawa was as responsible as anyone for transforming Japanese industry after the Second World War to focus on high-quality products. . . . [Full text of this article]


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Quality lines
David P Stevens
Qual. Saf. Health Care 2008 17: 82. [Extract] [Full Text] [PDF]





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