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Quality in Health Care 2000;9: 42-46
© 2000 Quality in Health Care


Quality improvement report

A question sheet to encourage written consultation questions

Cliff Cunningham, visiting professor of applied psychology

School of Health, Liverpool John Moores University, 79 Tithebarn Street, Liverpool L2 2ER, UK

Richard Newton, consultant paediatric neurologist

Royal Manchester Children's Hospital, Pendlebury, Manchester M27 4HA, UK

Dr R Newton November 15, 1999 .


The aim of quality improvement reports is to answer the following questions:

  1. What was trying to be accomplished?
  2. What makes a change an improvement?
  3. What was the mechanism for change?
  4. What lessons have been learnt?
  5. What are the next steps?

 


Abstract

Problem

  • Interviews with parents and children attending a hospital paediatric neurology clinic indicated they had difficulties in asking questions during consultations.

Aim

  • To set up a process to enable parents and children to get the information they wanted.

Background and setting

  • Two paediatric neurology clinics in separate hospitals in Greater Manchester, UK with a similar client group run by one consultant.

Design

  • Various styles of question sheets were evaluated. The one that was chosen asked patients to write down questions and hand these to the doctor at the beginning of the consultation. Question sheets were given to all patients attending one clinic over a 13 week period.

Strategies for change

 

Relevant Article

I forgot to ask ...
Fiona Moss
Qual. Health Care 2000 9: 1-2. [Extract] [Full Text] [PDF]



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