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Editorials

	Improving the quality of health services in developing countries: lessons for the West J Øvretveit Qual Saf Health Care 2002; 11: 301-302. doi:10.1136/qhc.11.4.301 [Extract] [Full text] [PDF] [Request Permissions]
	From patients to politicians: a cognitive engineering view of patient safety K J Vicente Qual Saf Health Care 2002; 11: 302-304. doi:10.1136/qhc.11.4.302 [Extract] [Full text] [PDF] [Request Permissions]
	Writing for Quality and Safety in Health Care: it may be easier than you think Tim Albert Qual Saf Health Care 2002; 11: 304-305. doi:10.1136/qhc.11.4.304 [Extract] [Full text] [PDF] [Request Permissions]

Commentaries

	Capturing what matters to patients when they evaluate their hospital care R Fitzpatrick Qual Saf Health Care 2002; 11: 306. doi:10.1136/qhc.11.4.306 [Extract] [Full text] [PDF] [Request Permissions]
	Optimizing quality collaboratives Sheila Leatherman Qual Saf Health Care 2002; 11: 307. doi:10.1136/qhc.11.4.307 [Extract] [Full text] [PDF] [Request Permissions]

Original Articles

	Progress of unit based quality improvement: an evaluation of a support strategy L Wallin, A-M Boström, G Harvey, K Wikblad, and U Ewald Qual Saf Health Care 2002; 11: 308-314. doi:10.1136/qhc.11.4.308 [Abstract] [Full text] [PDF] [Request Permissions]
	Comparison of patients’ and general practitioners’ evaluations of general practice care H P Jung, M Wensing, F Olesen, and R Grol Qual Saf Health Care 2002; 11: 315-319. doi:10.1136/qhc.11.4.315 [Abstract] [Full text] [PDF] [Request Permissions]
	Development of explicit criteria for cholecystectomy J M Quintana, J Cabriada, I López de Tejada, M Varona, V Oribe, B Barrios, I Aróstegui, and A Bilbao Qual Saf Health Care 2002; 11: 320-326. doi:10.1136/qhc.11.4.320 [Abstract] [Full text] [PDF] [Request Permissions]
	Patient and nurse assessment of quality of care in postoperative pain management E Idvall, E Hamrin, B Sjöström, and M Unosson Qual Saf Health Care 2002; 11: 327-334. doi:10.1136/qhc.11.4.327 [Abstract] [Full text] [PDF] [Request Permissions]
	Patients’ experiences and satisfaction with health care: results of a questionnaire study of specific aspects of care C Jenkinson, A Coulter, S Bruster, N Richards, and T Chandola Qual Saf Health Care 2002; 11: 335-339. doi:10.1136/qhc.11.4.335 [Abstract] [Full text] [PDF] [Request Permissions]
	Prescribing errors in hospital inpatients: their incidence and clinical significance B Dean, M Schachter, C Vincent, and N Barber Qual Saf Health Care 2002; 11: 340-344. doi:10.1136/qhc.11.4.340 [Abstract] [Full text] [PDF] [Request Permissions]

Classic papers

	Human factors in accidents M F Allnutt Qual Saf Health Care 2002; 11: 369-374. doi:10.1136/qhc.11.4.369 [Request Permissions]
	Commentary J Williamson Qual Saf Health Care 2002; 11: 374-375. doi:10.1136/qhc.11.4.374 [Extract] [Full text] [Request Permissions]

Organisational matters

	Quality collaboratives: lessons from research J Øvretveit, P Bate, P Cleary, S Cretin, D Gustafson, K McInnes, H McLeod, T Molfenter, P Plsek, G Robert, S Shortell, and T Wilson Qual Saf Health Care 2002; 11: 345-351. doi:10.1136/qhc.11.4.345 [Abstract] [Full text] [PDF] [Request Permissions]

Consumers' view

	My adventures as a hospital patient J W Senders Qual Saf Health Care 2002; 11: 365. doi:10.1136/qhc.11.4.365 [Extract] [Full text] [PDF] [Request Permissions]
	Commentary Claire Rayner Qual Saf Health Care 2002; 11: 366-368. doi:10.1136/qhc.11.4.366 [Extract] [Full text] [PDF] [Request Permissions]

Human factors

	Human factors engineering and patient safety J Gosbee Qual Saf Health Care 2002; 11: 352-354. doi:10.1136/qhc.11.4.352 [Abstract] [Full text] [PDF] [Request Permissions]

Learning from other industries

	Lessons learned from non-medical industries: the tragedy of the USS Greeneville K H Roberts and C T Tadmor Qual Saf Health Care 2002; 11: 355-357. doi:10.1136/qhc.11.4.355 [Abstract] [Full text] [PDF] [Request Permissions]

Quality improvement research

	Research methods used in developing and applying quality indicators in primary care S M Campbell, J Braspenning, A Hutchinson, and M Marshall Qual Saf Health Care 2002; 11: 358-364. doi:10.1136/qhc.11.4.358 [Abstract] [Full text] [PDF] [Request Permissions]

Effectiveness bulletins

	Inhaler devices for the treatment of asthma and chronic obstructive airways disease (COPD) J Wright, D Brocklebank, and F Ram Qual Saf Health Care 2002; 11: 376-382. doi:10.1136/qhc.11.4.376 [Abstract] [Full text] [PDF] [Request Permissions]

JournalScan

	The problem with rational approaches to reforming the NHS Tom Smith Qual Saf Health Care 2002; 11: 383-386. doi:10.1136/qhc.11.4.383 [Abstract] [Full text] [PDF] [Request Permissions]

Heroes and martyrs of quality and safety

	John Williamson and the terrifying results of the Medical Practice Information Demonstration Project D Neuhauser Qual Saf Health Care 2002; 11: 387-389. doi:10.1136/qhc.11.4.387 [Extract] [Full text] [Publisher's Correction] [PDF] [Request Permissions]

Book reviews

	Review of e Clinical Governance: A Guide for Primary Care: Louise Simpson, Paul Robinson, eds. Abingdon, Oxon: Radcliffe Medical Press, 2002. £19.95. 128 pp. ISBN 1 85775 595 2. K Sweeney Qual Saf Health Care 2002; 11: 391. doi:10.1136/qhc.11.4.391-a [Extract] [Full text] [PDF] [Request Permissions]
	Principles for Best Practice in Clinical Audit: National Institute for Clinical Excellence. Abingdon, Oxon: Radcliffe Medical Press, 2002. £29.95 (£19.95 for NHS staff). 208 pp. ISBN 1 85775 976 1 K M J Walshe Qual Saf Health Care 2002; 11: 392. doi:10.1136/qhc.11.4.392 [Extract] [Full text] [PDF] [Request Permissions]
	Action Evaluation of Health Programmes and Changes: A Handbook for a User-Focused Approach: John Øvretveit. Abingdon, Oxon: Radcliffe Medical Press, 2002. £27.50. 246 pp + vi. ISBN 1 85775 925 7. H Davies Qual Saf Health Care 2002; 11: 392. doi:10.1136/qhc.11.4.392-a [Extract] [Full text] [PDF] [Request Permissions]

Cover story

	Resuscitation trolleys: human factors engineering Y Donchin Qual Saf Health Care 2002; 11: 393. doi:10.1136/qhc.11.4.393 [Extract] [Full text] [PDF] [Request Permissions]

Action points

	Action points Tim Albert Qual Saf Health Care 2002; 11: 394. doi:10.1136/qhc.11.4.394 [Extract] [Full text] [PDF] [Request Permissions]

Letters to the editor

	Hospital success rate: a multidimensional indicator of prognosis A Mason, M J Goldacre, and H McGuinness Qual Saf Health Care 2002; 11: 390. doi:10.1136/qhc.11.4.390 [Extract] [Full text] [PDF] [Request Permissions]
	Funnel plots for institutional comparison D Spiegelhalter Qual Saf Health Care 2002; 11: 390-391. doi:10.1136/qhc.11.4.390-a [Extract] [Full text] [PDF] [Request Permissions]
	Cleveland Health Quality Choice was a failure, not a martyr J D Clough, D Engler, and P E Canuto Qual Saf Health Care 2002; 11: 391. doi:10.1136/qhc.11.4.391 [Extract] [Full text] [PDF] [Request Permissions]

Electronic pages

	Author index Qual Saf Health Care 2002; 11: e1 doi:10.1136/qhc.11.4.e1 [PDF] [Request Permissions]
	Subject index Qual Saf Health Care 2002; 11: e2 doi:10.1136/qhc.11.4.e2 [PDF] [Request Permissions]

To see an article, click its [Full Text] or [PDF] link. To review many abstracts, check the boxes to the left of the titles you want, and click the 'Get All Checked Abstract(s)' button. To see one abstract at a time, click its [Abstract] link.