To see an article, click its [Full Text] or [PDF] link. To review many abstracts, check the boxes to the left of the titles you want, and click the 'Get All Checked Abstract(s)' button. To see one abstract at a time, click its [Abstract] link.

Editorials

	Understanding and learning from organisational failure K Walshe Qual Saf Health Care 2003; 12: 81-82. doi:10.1136/qhc.12.2.81 [Extract] [Full text] [PDF] [Request Permissions]
	Learning from tragedies: clinical lessons from the Climbié report H Marcovitch Qual Saf Health Care 2003; 12: 82-83. doi:10.1136/qhc.12.2.82 [Extract] [Full text] [PDF] [Request Permissions]
	The future for primary care: increased choice for patients R Evans, A Edwards, and G Elwyn Qual Saf Health Care 2003; 12: 83-84. doi:10.1136/qhc.12.2.83 [Extract] [Full text] [PDF] [Request Permissions]

Commentaries

	Quality indicators for mental health in primary care: how far have we got? D J Sharp Qual Saf Health Care 2003; 12: 85-86. doi:10.1136/qhc.12.2.85 [Extract] [Full text] [PDF] [Request Permissions]
	A call for internet pharmacies to comply with quality standards C W Anderson Qual Saf Health Care 2003; 12: 86. doi:10.1136/qhc.12.2.86 [Extract] [Full text] [PDF] [Request Permissions]
	Clinicians’ and patients’ roles in patient involvement N Britten Qual Saf Health Care 2003; 12: 87. doi:10.1136/qhc.12.2.87 [Extract] [Full text] [PDF] [Request Permissions]

Original Articles

	Surfing, self-medicating and safety: buying non-prescription and complementary medicines via the internet T L Bessell, J N Anderson, C A Silagy, L N Sansom, and J E Hiller Qual Saf Health Care 2003; 12: 88-92. doi:10.1136/qhc.12.2.88 [Abstract] [Full text] [PDF] [Request Permissions]
	Shared decision making: developing the OPTION scale for measuring patient involvement G Elwyn, A Edwards, M Wensing, K Hood, C Atwell, and R Grol Qual Saf Health Care 2003; 12: 93-99. doi:10.1136/qhc.12.2.93 [Abstract] [Full text] [PDF] [Request Permissions]
	Quality indicators for primary care mental health services T Shield, S Campbell, A Rogers, A Worrall, C Chew-Graham, and L Gask Qual Saf Health Care 2003; 12: 100-106. doi:10.1136/qhc.12.2.100 [Abstract] [Full text] [Web-only Glossary][Web-only Questionnaire] [PDF] [Request Permissions]
	Clinical practice guidelines in dentistry: opinions of dental practitioners on their contribution to the quality of dental care W J M van der Sanden, D G Mettes, A J M Plasschaert, M A van’t Hof, R P T M Grol, and E H Verdonschot Qual Saf Health Care 2003; 12: 107-111. doi:10.1136/qhc.12.2.107 [Abstract] [Full text] [PDF] [Request Permissions]
	The culture of safety: results of an organization-wide survey in 15 California hospitals S J Singer, D M Gaba, J J Geppert, A D Sinaiko, S K Howard, and K C Park Qual Saf Health Care 2003; 12: 112-118. doi:10.1136/qhc.12.2.112 [Abstract] [Full text] [PDF] [Request Permissions]

Classic papers

	A look into the nature and causes of human errors in the intensive care unit Y Donchin, D Gopher, M Olin, Y Badihi, M Biesky, C L Sprung, R Pizov, and S Cotev Qual Saf Health Care 2003; 12: 143-147. doi:10.1136/qhc.12.2.143 [Abstract] [Full text] [PDF] [Request Permissions]
	COMMENTARY P F Jensen and P Barach Qual Saf Health Care 2003; 12: 147-148. doi:10.1136/qhc.12.2.147 [Extract] [Full text] [PDF] [Request Permissions]

Human factors engineering

	Human factors engineering design demonstrations can enlighten your RCA team J Gosbee and T Anderson Qual Saf Health Care 2003; 12: 119-121. doi:10.1136/qhc.12.2.119 [Abstract] [Full text] [PDF] [Request Permissions]

Accrediting general practice

	Accreditation of general practices: challenges and lessons S A Buetow and J Wellingham Qual Saf Health Care 2003; 12: 129-135. doi:10.1136/qhc.12.2.129 [Abstract] [Full text] [PDF] [Request Permissions]

Cost and quality

	Quality or financing: what drives design of the health care system? V McLoughlin and S Leatherman Qual Saf Health Care 2003; 12: 136-142. doi:10.1136/qhc.12.2.136 [Abstract] [Full text] [PDF] [Request Permissions]

Quality improvement research

	Using routine comparative data to assess the quality of health care: understanding and avoiding common pitfalls A E Powell, H T O Davies, and R G Thomson Qual Saf Health Care 2003; 12: 122-128. doi:10.1136/qhc.12.2.122 [Abstract] [Full text] [PDF] [Request Permissions]

Effectiveness bulletins

	Improving the detection and management of depression in primary care S M Gilbody, P M Whitty, J M Grimshaw, and R E Thomas Qual Saf Health Care 2003; 12: 149-155. doi:10.1136/qhc.12.2.149 [Abstract] [Full text] [PDF] [Request Permissions]

JournalScan

	Towards a more responsive health system? T Smith Qual Saf Health Care 2003; 12: 156-158. doi:10.1136/qhc.12.2.156 [Extract] [Full text] [PDF] [Request Permissions]

Book reviews

	Using Research in Primary Care — A Work Book for Health Professionals: Alan Gillies. Abingdon, Oxon: Radcliffe Medical Press, 2002. £24.95. 168 pp. ISBN 1 85775 936 2 W Jones Qual Saf Health Care 2003; 12: 159. doi:10.1136/qhc.12.2.159-a [Extract] [Full text] [PDF] [Request Permissions]
	Health Services Research: Avoiding the Pitfalls: Edited by Huw T O Davies. London: Quay Books, Mark Allen Publishing Ltd, 2001. £14.99, 168 pp. ISBN 1 85642 195 3 T Sheldon Qual Saf Health Care 2003; 12: 159. doi:10.1136/qhc.12.2.159-b [Extract] [Full text] [PDF] [Request Permissions]

Action points

	Action points Tim Albert Qual Saf Health Care 2003; 12: 160. doi:10.1136/qhc.12.2.160 [Extract] [Full text] [PDF] [Request Permissions]

Letters to the editor

	Glue ear surgery R Milne and A Hill Qual Saf Health Care 2003; 12: 159. doi:10.1136/qhc.12.2.159 [Extract] [Full text] [PDF] [Request Permissions]

To see an article, click its [Full Text] or [PDF] link. To review many abstracts, check the boxes to the left of the titles you want, and click the 'Get All Checked Abstract(s)' button. To see one abstract at a time, click its [Abstract] link.