To see an article, click its [Full Text] or [PDF] link. To review many abstracts, check the boxes to the left of the titles you want, and click the 'Get All Checked Abstract(s)' button. To see one abstract at a time, click its [Abstract] link.

Editorials

	Rewarding results: using financial incentives to improve quality M Marshall and P Smith Qual Saf Health Care 2003; 12: 397-398. doi:10.1136/qhc.12.6.397 [Extract] [Full text] [PDF] [Request Permissions]
	A crisis in maternity services: the courage to be wrong R Youngson, T Wimbrow, and T Stacey Qual Saf Health Care 2003; 12: 398-400. doi:10.1136/qhc.12.6.398 [Extract] [Full text] [PDF] [Request Permissions]

Commentaries

	Evaluating the culture of safety J Firth-Cozens Qual Saf Health Care 2003; 12: 401. doi:10.1136/qhc.12.6.401 [Extract] [Full text] [PDF] [Request Permissions]
	Reviewing case record review R McL Wilson Qual Saf Health Care 2003; 12: 402-403. doi:10.1136/qhc.12.6.402 [Extract] [Full text] [PDF] [Request Permissions]
	User responsiveness in health care S Pickard Qual Saf Health Care 2003; 12: 403-404. doi:10.1136/qhc.12.6.403 [Extract] [Full text] [PDF] [Request Permissions]
	Classifying and identifying errors A J Avery Qual Saf Health Care 2003; 12: 404. doi:10.1136/qhc.12.6.404 [Extract] [Full text] [PDF] [Request Permissions]

Original Articles

	Evaluation of the culture of safety: survey of clinicians and managers in an academic medical center P J Pronovost, B Weast, C G Holzmueller, B J Rosenstein, R P Kidwell, K B Haller, E R Feroli, J B Sexton, and H R Rubin Qual Saf Health Care 2003; 12: 405-410. doi:10.1136/qhc.12.6.405 [Abstract] [Full text] [PDF] [Request Permissions]
	Case record review of adverse events: a new approach M Woloshynowych, G Neale, and C Vincent Qual Saf Health Care 2003; 12: 411-415. doi:10.1136/qhc.12.6.411 [Abstract] [Full text] [Web-only Appendix] [PDF] [Request Permissions]
	A pilot study in ophthalmology of inter-rater reliability in classifying diagnostic errors: an underinvestigated area of medical error C E Margo Qual Saf Health Care 2003; 12: 416-420. doi:10.1136/qhc.12.6.416 [Abstract] [Full text] [PDF] [Request Permissions]
	Assessing the quality of care of multiple conditions in general practice: practical and methodological problems S A Kirk, S M Campbell, S Kennell-Webb, D Reeves, M O Roland, and M N Marshall Qual Saf Health Care 2003; 12: 421-427. doi:10.1136/qhc.12.6.421 [Abstract] [Full text] [PDF] [Request Permissions]
	Is the methodological quality of guidelines declining in the US? Comparison of the quality of US Agency for Health Care Policy and Research (AHCPR) guidelines with those published subsequently R Hasenfeld and P G Shekelle Qual Saf Health Care 2003; 12: 428-434. doi:10.1136/qhc.12.6.428 [Abstract] [Full text] [Web-only Appendices] [PDF] [Request Permissions]
	Public opinion on systems for feeding back views to the National Health Service V A Entwistle, J E Andrew, M J Emslie, K A Walker, C Dorrian, V C Angus, and A O Conniff Qual Saf Health Care 2003; 12: 435-442. doi:10.1136/qhc.12.6.435 [Abstract] [Full text] [PDF] [Request Permissions]
	Errors in general practice: development of an error classification and pilot study of a method for detecting errors G Rubin, A George, D J Chinn, and C Richardson Qual Saf Health Care 2003; 12: 443-447. doi:10.1136/qhc.12.6.443 [Abstract] [Full text] [PDF] [Request Permissions]

Classic papers

	Learning from samples of one or fewer J G March, L S Sproull, and M Tamuz Qual Saf Health Care 2003; 12: 465-471. doi:10.1136/qhc.12.6.465 [Abstract] [Full text] [PDF] [Request Permissions]
	Commentary R L Wears Qual Saf Health Care 2003; 12: 471-472. doi:10.1136/qhc.12.6.471 [Extract] [Full text] [PDF] [Request Permissions]

Organisational matters

	Improvement, trust, and the healthcare workforce D M Berwick Qual Saf Health Care 2003; 12: 448-452. doi:10.1136/qhc.12.6.448 [Abstract] [Full text] [PDF] [Request Permissions]
	Psychological contribution to the understanding of adverse events in health care D Parker and R Lawton Qual Saf Health Care 2003; 12: 453-457. doi:10.1136/qhc.12.6.453 [Abstract] [Full text] [PDF] [Request Permissions]

Quality improvement research

	Statistical process control as a tool for research and healthcare improvement J C Benneyan, R C Lloyd, and P E Plsek Qual Saf Health Care 2003; 12: 458-464. doi:10.1136/qhc.12.6.458 [Abstract] [Full text] [PDF] [Request Permissions]

JournalScan

	Can patient choice shape organisational behaviour to provide patients with what they want? Tom Smith Qual Saf Health Care 2003; 12: 473-476. doi:10.1136/qhc.12.6.473 [Extract] [Full text] [PDF] [Request Permissions]

Reviewers

	Volume 12 reviewers Qual Saf Health Care 2003; 12: 479-480. doi:10.1136/qhc.12.6.479 [PDF] [Request Permissions]

Action points

	Action Points Tim Albert Qual Saf Health Care 2003; 12: 480. doi:10.1136/qhc.12.6.480 [Extract] [Full text] [PDF] [Request Permissions]

Letters to the editor

	Healthcare leaders test a proven business strategy K Goonan Qual Saf Health Care 2003; 12: 477. doi:10.1136/qhc.12.6.477 [Extract] [Full text] [PDF] [Request Permissions]

To see an article, click its [Full Text] or [PDF] link. To review many abstracts, check the boxes to the left of the titles you want, and click the 'Get All Checked Abstract(s)' button. To see one abstract at a time, click its [Abstract] link.