Working differently for better, safer care F Moss Qual Saf Health Care 2003; 12 (Supplement 1 ): i1. doi:10.1136/qhc.12.suppl_1.i1 [Extract] [Full text] [PDF] [Request Permissions]
	Improvement, trust, and the healthcare workforce D M Berwick Qual Saf Health Care 2003; 12 (Supplement 1 ): i2-i6. doi:10.1136/qhc.12.suppl_1.i2 [Abstract] [Full text] [PDF] [Request Permissions]
	Applying the lessons of high risk industries to health care P Hudson Qual Saf Health Care 2003; 12 (Supplement 1 ): i7-i12. doi:10.1136/qhc.12.suppl_1.i7 [Abstract] [Full text] [PDF] [Request Permissions]
	Quality care means valuing care assistants, porters, and cleaners too P Toynbee Qual Saf Health Care 2003; 12 (Supplement 1 ): i13-i15. doi:10.1136/qhc.12.suppl_1.i13 [Abstract] [Full text] [PDF] [Request Permissions]
	Can we select health professionals who provide safer care J Firth-Cozens, H Cording, and R Ginsburg Qual Saf Health Care 2003; 12 (Supplement 1 ): i16-i20. doi:10.1136/qhc.12.suppl_1.i16 [Abstract] [Full text] [PDF] [Request Permissions]
	Doctors and managers: poor relationships may be damaging patients—what can be done? N Edwards Qual Saf Health Care 2003; 12 (Supplement 1 ): i21-i24. doi:10.1136/qhc.12.suppl_1.i21 [Abstract] [Full text] [PDF] [Request Permissions]
	Multidisciplinary team working, clinical networks, and chambers; opportunities to work differently in the NHS S Carter, P Garside, and A Black Qual Saf Health Care 2003; 12 (Supplement 1 ): i25-i28. doi:10.1136/qhc.12.suppl_1.i25 [Abstract] [Full text] [PDF] [Request Permissions]
	Reducing prescribing error: competence, control, and culture N Barber, M Rawlins, and B Dean Franklin Qual Saf Health Care 2003; 12 (Supplement 1 ): i29-i32. doi:10.1136/qhc.12.suppl_1.i29 [Abstract] [Full text] [PDF] [Request Permissions]
	"Doing prescribing": how might clinicians work differently for better, safer care G Elwyn, A Edwards, and N Britten Qual Saf Health Care 2003; 12 (Supplement 1 ): i33-i36. doi:10.1136/qhc.12.suppl_1.i33 [Abstract] [Full text] [PDF] [Request Permissions]

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