To see an article, click its [Full Text] or [PDF] link. To review many abstracts, check the boxes to the left of the titles you want, and click the 'Get All Checked Abstract(s)' button. To see one abstract at a time, click its [Abstract] link.

Quality lines

	Quality lines Qual Saf Health Care 2004; 13: 1. doi:10.1136/qhc.13.1.1-a [Extract] [Full text] [PDF] [Request Permissions]

Editorials

	Improving quality and safety of telephone based delivery of care: teaching telephone consultation skills J Car, G K Freeman, M R Partridge, and A Sheikh Qual Saf Health Care 2004; 13: 2-3. doi:10.1136/qshc.2003.009241 [Extract] [Full text] [PDF] [Request Permissions]
	Open disclosure: the only approach to medical error R Lamb Qual Saf Health Care 2004; 13: 3-5. doi:10.1136/qshc.2003.008631 [Extract] [Full text] [PDF] [Request Permissions]
	Quality and safety in health care: plus ça change, plus ça ne reste plus la même chose F Moss Qual Saf Health Care 2004; 13: 5-6. doi:10.1136/qhc.13.1.5 [Extract] [Full text] [PDF] [Request Permissions]
	A new structure for quality improvement reports F Moss and R Thomson Qual Saf Health Care 2004; 13: 6-7. doi:10.1136/qhc.13.1.6 [Extract] [Full text] [PDF] [Request Permissions]

Commentaries

	Defining and classifying medical error: lessons for learning K M Sutcliffe Qual Saf Health Care 2004; 13: 8-9. doi:10.1136/qshc.2003.008987 [Extract] [Full text] [PDF] [Request Permissions]
	Does appropriate prescribing result in safer care? Vahé A Kazandjian Qual Saf Health Care 2004; 13: 9-10. doi:10.1136/qshc.2003.008698 [Extract] [Full text] [PDF] [Request Permissions]
	Readmission to hospital: a measure of quality or outcome? A Clarke Qual Saf Health Care 2004; 13: 10-11. doi:10.1136/qshc.2003.008789 [Extract] [Full text] [PDF] [Request Permissions]
	Preserving moral quality in research, audit, and quality improvement L Doyal Qual Saf Health Care 2004; 13: 11-12. doi:10.1136/qshc.2003.008680 [Extract] [Full text] [PDF] [Request Permissions]

Original Articles

	Defining and classifying medical error: lessons for patient safety reporting systems M Tamuz, E J Thomas, and K E Franchois Qual Saf Health Care 2004; 13: 13-20. doi:10.1136/qshc.2002.003376 [Abstract] [Full text] [PDF] [Request Permissions]
	Investigation of systems to prevent diversion of opiate drugs in general practice in the UK R Baker, P Moss, D Upton, and J Pankhania Qual Saf Health Care 2004; 13: 21-25. doi:10.1136/qshc.2002.002485 [Abstract] [Full text] [Web-only Questionnaire] [PDF] [Request Permissions]
	Data feedback efforts in quality improvement: lessons learned from US hospitals E H Bradley, E S Holmboe, J A Mattera, S A Roumanis, M J Radford, and H M Krumholz Qual Saf Health Care 2004; 13: 26-31. doi:10.1136/qhc.13.1.26 [Abstract] [Full text] [PDF] [Request Permissions]
	Are diagnosis specific outcome indicators based on administrative data useful in assessing quality of hospital care? I Scott, D Youlden, and M Coory Qual Saf Health Care 2004; 13: 32-39. doi:10.1136/qshc.2002.003996 [Abstract] [Full text] [PDF] [Request Permissions]
	The use of prescribing indicators to measure the quality of care in psychiatric inpatients C Paton and P Lelliott Qual Saf Health Care 2004; 13: 40-45. doi:10.1136/qshc.2003.006338 [Abstract] [Full text] [PDF] [Request Permissions]
	Is readmission to hospital an indicator of poor process of care for patients with heart failure? J C Luthi, B Burnand, W M McClellan, S R Pitts, and W D Flanders Qual Saf Health Care 2004; 13: 46-51. doi:10.1136/qshc.2003.006999 [Abstract] [Full text] [PDF] [Request Permissions]

Classic papers

	Iatrogenic illness on a general medical service at a university hospital K Steel, P M Gertman, C Crescenzi, and J Anderson Qual Saf Health Care 2004; 13: 76-80. doi:10.1136/qshc.2002.003830 [Abstract] [Full text] [PDF] [Request Permissions]
	Iatrogenic illness: a call for decision support tools to reduce unnecessary variation A H Morris Qual Saf Health Care 2004; 13: 80-81. doi:10.1136/qshc.2002.003871 [Extract] [Full text] [PDF] [Request Permissions]

Quality improvement reports

	Introducing criteria based audit into Ugandan maternity units A D Weeks, G Alia, S Ononge, A Mutungi, E O Otolorin, and F M Mirembe Qual Saf Health Care 2004; 13: 52-55. doi:10.1136/qhc.13.1.52 [Abstract] [Full text] [PDF] [Request Permissions]

Organisational matters

	Organisational trust: the keystone to patient safety J Firth-Cozens Qual Saf Health Care 2004; 13: 56-61. doi:10.1136/qshc.2003.007971 [Abstract] [Full text] [PDF] [Request Permissions]
	The next phase of healthcare improvement: what can we learn from social movements? P Bate, G Robert, and H Bevan Qual Saf Health Care 2004; 13: 62-66. doi:10.1136/qshc.2003.006965 [Abstract] [Full text] [PDF] [Request Permissions]

Developing research and practice

	When does quality improvement count as research? Human subject protection and theories of knowledge J Lynn Qual Saf Health Care 2004; 13: 67-70. doi:10.1136/qshc.2002.002436 [Abstract] [Full text] [PDF] [Request Permissions]

World view

	Quest for quality care and patient safety: the case of Singapore M K Lim Qual Saf Health Care 2004; 13: 71-75. doi:10.1136/qshc.2002.004994 [Abstract] [Full text] [PDF] [Request Permissions]

Heroes and martyrs of quality and safety

	"Cotton Mather, you dog, dam you! I’l inoculate you with this; with a pox to you": smallpox inoculation, Boston, 1721 M Best, D Neuhauser, and L Slavin Qual Saf Health Care 2004; 13: 82-83. doi:10.1136/qshc.2003.008797 [Extract] [Full text] [PDF] [Request Permissions]

Book reviews

	Healthcare Performance and Organisational Culture K Sutherland Qual Saf Health Care 2004; 13: 84. doi:10.1136/qhc.13.1.84 [Extract] [Full text] [PDF] [Request Permissions]
	Regulating Healthcare: a Prescription for Improvement? S Leatherman and K Sutherland Qual Saf Health Care 2004; 13: 84. doi:10.1136/qhc.13.1.84-a [Extract] [Full text] [PDF] [Request Permissions]

Electronic pages

	Author index for 2003 Qual Saf Health Care 2004; 13: e1 doi:10.1136/qhc.13.1.e1 [PDF] [Request Permissions]
	Subject index for 2003 Qual Saf Health Care 2004; 13: e2 doi:10.1136/qhc.13.1.e2 [PDF] [Request Permissions]

To see an article, click its [Full Text] or [PDF] link. To review many abstracts, check the boxes to the left of the titles you want, and click the 'Get All Checked Abstract(s)' button. To see one abstract at a time, click its [Abstract] link.